Player Registered In The Wrong Program

On occasion, players or parents may accidentally register for the wrong program. If this happens, there are two options to rectify the situation.

1.) You can make note of the improper registration and adjust the invoice(s) accordingly, if needed. 

• See here for instructions on adding/adjusting invoices 
• See here for instructions on full/partial refunds 

2.) You can remove the registration, refund any payments and have the player re-register or enroll them in the correct program.

• See here for instructions on removing a registration (it is important to delete or zero-out outstanding invoices)
• See here for instructions on issuing refunds 
• See here for instructions on enrolling players in a program